The Terre Haute Housing Authority uses the HMS PAL System for your convenience whether you use direct deposit or payments by check. Please take the time to visit the website at www.hmsforweb.com/pal.
There are instructions provided to assist you in accessing your information. Each landlord will be required to register at HMS PAL and set up a user account. After successful registration, you can log in and check your payment history and print out individual payment information. You will need an email address to complete the online process. If you do not have an email account, you can sign up for a free account at www.hotmail.com, www.gmail,com, or www.yahoo.com. Obtain the email address before registering on the HMS PAL site.
You’re most current payment will be available online on the day following the check run process. However, please allow 3-5 business days for the receipt of your actual payment in your bank account as it takes time for the bank to process your direct deposits. The deposits should be available on the 5th working day each month, usually around the 7th or 8th of the month.
If you would like to receive an email notification, you must select to turn on email notifications after you log in to HMS PAL by clicking on “Email Settings”. The email will let you know that your current month’s statement is available on online, and it will provide you with a link that will bring you to the login page.
If you have questions about how to use HMS PAL please check the FAQ (Frequently asked Questions) link provided through the HMS PAL website. If you forget your username or password, there is a “Forgot Password” link below the login dialogue that will email that information to your email address. If you have technical problems with the HMS PAL site, you can email firstname.lastname@example.org for assistance. If you have questions about payment dates, payment amounts, etc. you should contact the Terre Haute Housing Authority directly.